General Terms and Conditions of Sale
I - Scope of Application
a) The conditions establish the general principles of sale and services that should govern the relationship between KROFtools and its customers.
II - Supplies
a) To open a credit account, approval from the Coface Insurance Company is required, in accordance with established internal criteria. The application will be reviewed after the customer completes a questionnaire on the appropriate form.
b) Invoices are due within 60 days. If credit is approved, the first order will be prepaid.
c) KROFtools reserves the right to cancel supplies at any time, particularly in cases where credit limits, in terms of value or time, are exceeded.
d) If the necessary requirements for obtaining credit are not met, the goods will be sent for immediate payment or under other conditions previously agreed with KROFtools.
III - Prices
a) Orders are accepted under the express conditions that we reserve the right to change both the price and the discounts established until invoicing (due to changes in manufacturing prices, exchange rates, etc.) without prior notice.
IV - Shipping
a) The carrier will be chosen by KROFtools, unless otherwise indicated by the customer.
b) Shipping costs are borne by the customer, unless otherwise agreed between KROFtools and the customer.
c) Delivery is considered to have been made at the customer's premises or at the place where the customer or any representative thereof receives it.
d) It is the customer's responsibility, upon receipt of the order, to check the number of packages and their condition, and to immediately notify the carrier of any errors/defects detected. KROFtools shall not be liable for any subsequent claims for damage and/or loss of material where it is proven that such damage was detectable upon receipt.
V - Complaints, returns
a) Complaints and/or returns relating to supplies are only accepted within a maximum period of fifteen days from the date of receipt of the goods. Any complaint outside this period must be formalized with the respective justification for analysis by the Commercial Department.
b) The goods to be returned must always be accompanied by a Return Note mentioning the document number(s) to which the returned item(s) refer (Article 36(b) of the Civil Code), or a copy of the sales document.
c) Returns of items received with signs of use or damage to the original packaging will not be accepted.
VI - Warranties
a) All products are covered by the warranty provided by law.
b) To benefit from the warranty, the customer must inform KROFtools within a maximum period of 2 weeks from the date of detection of the non-conformity of the product.
c) The material sent for warranty must be accompanied by a document identifying the date of purchase and/or date of sale to the end consumer, as well as a description of the problem detected in the equipment.
d) KROFtools is not responsible for situations in which the material does not comply with the factory drawings or specifications.
VII - Payments
General payment terms:
a) Invoices are due 60 days after the date of issue, subject to credit approval by the insurance company.
b) KROFtools reserves the right to charge interest at the legal rate on late payments of overdue and unpaid invoices.
c) KROFtools reserves the right to change the general terms and conditions at any time.
VIII - Data Sharing (GDPR)
a) KROFtools is responsible for the use of our customers' data solely and exclusively for commercial purposes.
b) Only data necessary for the shipment of goods will be shared with third parties.
c) It is the responsibility of the KROFtools distributor to ensure good practice of the GDPR in the provision of third-party data (end consumer).
IX - Others
a) The District Court of Braga shall have sole jurisdiction to judge any and all legal actions.