Terms and conditions

General Terms and Conditions of Sale

Scope of application
a) The conditions establish the general principles of sales and services by which the relationship between KROFTOOLS PROFESSIONAL TOOLS LDA and its customers must be based.

a) To open credit, approval by the Insurance Company will be required and according to established internal criteria. The concession analysis will be done after filling out a questionnaire in a specific form by the client.
b) Sales invoices have an established expiration date.
c) KROFTOOLS PROFESSIONAL TOOLS LDA reserves the right, at any time, to cancel supplies, namely in cases where the credit limits, in value or in terms are exceeded.
d) In case of not presenting the necessary requirements to obtain credit, the merchandise will be sent in cash or other condition previously agreed with KROFTOOLS PROFESSIONAL TOOLS LDA.

a) Orders are accepted under the express conditions that we reserve the right to change both prices and discounts established while not invoiced (due to changes in the manufacturing price, exchange rates, etc.) without mandatory prior notice .

a) The carrier will be chosen by KROFTOOLS PROFESSIONAL TOOLS LDA unless otherwise specified by the customer.
b) Postage is at the customer's expense, unless agreed between the parties.
c) The delivery of the goods will be made to the place where the buyer or any representative of the latter indicates.

Complaints, returns
a) Complaints regarding supplies are only accepted within a maximum period of eight days from the date of dispatch of the goods.
b) All returns must be previously approved by our Commercial Department, and the goods to be returned must always be accompanied by a Return Note with mention of the number (s) of the invoice (s) to which it relates. the returned item (s) (Art. 36 no. 3, 4 and 6 of the CIVA), as well as the completed returns / guarantees document provided by KROFTOOLS PROFESSIONAL TOOLS, LDA.

a) All products are guaranteed by law.
b) To benefit from the guarantee, the customer must inform KROFTOOLS PROFESSIONAL TOOLS LDA within a maximum period of 2 weeks from the date of detection of the non-conformity of the product.
c) KROFTOOLS PROFESSIONAL TOOLS LDA. is not responsible for situations in which the material does not comply with the factory drawings or specifications.

General payment terms
a) The invoice's due date is indicated on the sales document.
KROFTOOLS PROFESSIONAL TOOLS LDA reserves the right to charge late payment interest at the legal rate for late payment of overdue and unpaid documents.
KROFTOOLS PROFESSIONAL TOOLS LDA reserves the right to change the general conditions at any time.

In the event of any dispute the competent court is the Braga district court.